The importance of reputation management is often underplayed by brands as they try to establish a strong Internet presence and create trust among their consumers. Because of local business directories, it is easy for customers to review their personal experience with a brand, and companies should remain aware of how their image is portrayed by potential clientele. The professionals at ICMediaDirect point out that, “what people say about your company has become the most significant reflection of your reliability and services. In essence, you are what people find about you online.” It is important that companies evaluate customer reviews and address any negative feedback in an adequate manner. 70 percent of buyers admit to being affected by negative online ratings before making their purchase, and any criticism may deter them from purchasing the products or service offered by a specific company. With many options available to handle negative reviews, ICMediaDirect details the best approach of responding quickly to rectify any issues offline.
Taking advantage of dedicated social media accounts is an impactful way to effectively improve digital reputation. Sites such as Facebook and Twitter perform well on Google and when potential customers search for a brand, service, or individual one of the top hits will likely be a focused social media channel. Businesses can then push down negative listings about their companies via a thoughtful and engaging social media presence, as well as have a controlled outlet to increase interesting postings with effective SEO. Another benefit of having a presence on these sites is the ability to respond quickly to feedback, both positive and negative. Incorporating SEO into responses, social media platforms provide businesses a medium through which to proactively respond to consumers, while also increasing their Google rankings. Brands gain from having relevant means to express the strengths of their services and to address concerns of customers. This is going to be increasingly important in 2016, as ICMediaDirect predicts Google will index more platforms so that individual posts will soon have the same value as standalone web sites.
Positive reviews can, of course, boost business, but the analysis proves that negative feedback can have a direct fiscal drain on companies. For example, 86% of potential customers said they would think twice about buying a product from a firm with bad online reviews. What’s more, an extra star on reviews creates a 5% to 9% average rise in revenue for a business, while just one negative review could result in a company losing approximately 30 customers. Receiving positive reviews online translates directly into sales.
ICMediaDirect, is a New York City and Washington DC-based Reputation Management and PR agency, providing specialized insight about the significance of online reputation for both individuals and businesses. For over 20 years, this team of reputation experts have been providing brand repair services and improving the online status of elite persons and Fortune 500 companies. In 2016, ICMediaDirect once again received the New York Excellence Award from the Small Business Institute for Excellence in Commerce (SBIEC), this marking the third consecutive year, as the firm has demonstrated strong business ethics and corporate values. View your Online Reputation Report now, by visiting http://www.icmediadirect.com.