Reputation professionals at IC Media Direct recommend keeping a close eye on online activities so that a reputation management plan can be implemented as quickly as possible. By closely monitoring brand mentions and online reviews, brands, individuals, and agencies can be proactive in their approach to handling online reputation management. Using a variety of monitoring tools will make the task easier and more efficient. Google Alerts allows users to sign up for email updates on the latest Google results featuring brand mentions. To monitor developments connected to a brand on various social media platforms, entities should use the Social Mention tool that tracks selected keywords.
Reputation experts at IC Media Direct recommend that brands and individuals monitor online mentions regularly so that a reputation management plan can be implemented quickly and efficiently. By doing their best to track brand mentions and online reviews, businesses, individuals, and firms can be proactively handle online reputation management. To efficiently track online mentions, a variety of monitoring tools are available. Google Alerts allows users to receive email updates on any new Google results featuring mentions of the brand. To monitor activities connected to a specific brand on various social media platforms, the Social Mention tool will keep track of selected keywords related to the entity.
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The importance of reputation management is often underplayed by brands as they try to establish a strong Internet presence and create trust among their consumers. Because of local business directories, it is easy for customers to review their personal experience with a brand, and companies should remain aware of how their image is portrayed by potential clientele. The professionals at ICMediaDirect point out that, “what people say about your company has become the most significant reflection of your reliability and services. In essence, you are what people find about you online.” It is important that companies evaluate customer reviews and address any negative feedback in an adequate manner. 70 percent of buyers admit to being affected by negative online ratings before making their purchase, and any criticism may deter them from purchasing the products or service offered by a specific company. With many options available to handle negative reviews, ICMediaDirect details the best approach of responding quickly to rectify any issues offline.