In regards to difficult situations where there is significant interaction online, ICMediaDirect recommends addressing the complaint offline whenever possible by asking for the customer’s details or requesting to contact them personally. Professionals at the firm have noted that this can minimize the impact of any further mistakes and the pressure on the business manager handling the complaints.
One of the global influencers in online reputation and a PR leader, ICMediaDirect will join other companies and industry heads at Affiliate Summit East (ASE) 2016 to share valuable market insights and hear views of other participants on most current issues nationwide and internationally. Taking place July 31 through August 2 at the New York Marriott Marquis in New York, the conference is projected to bring together over 5,000 marketers, vendors, networks and media outlets. ICMediaDirect reputation management professionals will discuss the importance of building a respected online reputation for firms as well as individuals and will highlight some of the forward-thinking strategies they use for successful content marketing. To obtain a personal or your company’s Online Reputation Report, visit ICMediaDirect homepage at http://www.icmediadirect.com.
While the results are applicable to all companies, they focus on local businesses. An incredible 92% of respondents state they would only use a company if it displayed, at least, a four-star rating on review sites. The stats are broken down further, showing reliability (27%), expertise (21%), and professionalism (18%) to be the most vital characteristics for a local company to be associated with. After analyzing this data and additional studies, ICMediaDirect confirms that building up a solid online reputation is just as important for a company as prioritizing its offline standing in the local community.
The SBIEC is a distinguished authority on recognizing firms across a wide range of fields that meet its standards of excellence. Through encouragement of independent enterprise and entrepreneurial prosperity, the organization offers businesses of all sizes the ability to be recognized for top performance. Particular emphasis focuses on those meeting and exceeding standards for customer service, product quality and ethics. ICMediaDirect has received its third straight because of its ability to maintain these essential qualities, as it develops and perfects Internet strategies to benefit its hundreds of clients long term. Their team of experts are capable of identifying all unwanted online content, and then structuring specific campaigns to boost search engine results on Internet web browsers.
Recently, the Small Business Institute for Excellence in Commerce (SBIEC) again awarded reputation management company, ICMediaDirect with the New York Excellence Award, the third year in a row. Annually, the SBIEC selects companies that have achieved outstanding results in both business and their local commercial backdrop. Recipients are selected based on a collection of corporate reviews and research of the marketplace. Businesses can monitor their Online Reputation Report today, by visiting http://www.icmediadirect.com.