When it comes to challenging circumstances where there is a lot of interaction online, ICMediaDirect suggests handling the complaint off the internet whenever possible by asking for the client’s specifics or by appealing to contact them privately. Experts at the firm have noted that this can cut the effect of any extra errors and the anxiety on the business manager handling complaints.
Read more: https://finance.yahoo.com/news/icmediadirect-reputation-management-ic-media-051411935.html